Rachel Schaeffer

VP of Sales, CXTech and CXpartnerships

Rachel Schaeffer is a seasoned sales and partnership executive with a powerful story of resilience, ambition, and impact. Currently serving as Vice President of Sales, CXTech & CX Partners at Concentrix, she brings more than three decades of experience across technology, channel alliances and customer‑experience innovation.

Her journey is as compelling as her résumé. As a teen mother who refused to let circumstances define her, Rachel entered the workforce at age 18 and purchased her first home by age 19. From those early days she embarked on a career that would see her lead strategic partnerships, drive large‑scale pipelines, and champion women and minorities in tech.

At Concentrix, she’s at the forefront of marrying technology with human‑centered service — helping the world’s best brands innovate their customer experience strategies while building meaningful partner ecosystems. Prior to that role, she served as Managing Director of Global Partnerships at Concentrix, and held leadership positions in channel, strategic alliances and enterprise sales in the tech and healthcare verticals.

Rachel is also a vocal advocate for diversity, equity and inclusion. She has been recognized for her leadership by the Alliance of Channel Women with its “Big Impact” award, and was crowned Ms. Corporate America New Jersey in 2023. Her lived experience — as a minority woman in tech, a single mother, and a self‑starter — gives her a unique vantage point on breaking barriers and forging opportunity.