Dan Mannion

Dan Mannion

Dan Mannion

CEO of SparkCX

Dan Mannion is the CEO and co-founder of Spark CX, an AI-driven customer experience company committed to transforming how businesses engage and support their clients. With more than 25 years of SaaS and cloud leadership experience, Dan has built a reputation for driving innovation in customer engagement, scaling operations, and leading teams at global technology companies such as Microsoft and Amazon. His work centers on leveraging artificial intelligence to enhance – rather than replace – human interactions, providing organizations with agile, cloud-native solutions for modern contact centers.

On "The Art of Intelligence" podcast, Dan explores how AI is revolutionizing contact centers and customer service, discussing the practical, real-world challenges that organizations face when adopting new technology. He shares his perspective on digital transformation, the importance of metrics, and how conversational intelligence can bridge the gap between legacy platforms and cutting-edge AI solutions. Dan's journey, marked by a focus on growth, innovation, and a human-centered approach to technology, positions him at the forefront of the rapidly evolving CX landscape.

Art of Intelligence AI Articles

The Art of intelligence newsletter publishes articles about unique AI use cases every business day. Please read them below and subscribe to the newsletter.

Restaurant AI

City, State

IBM AI

City, State

The Art of Intelligence

Podcasts

Join us weekly on Tuesdays at 10:30 AM EST for fresh insights into AI use cases

Michael Piccininni: Everybody has an AI plan until they get punched in the mouth

Velocity Brand Partners

In this episode of the Art of Intelligence, host Barlas Yuce speaks with Michael Piccininni, Director of Global Alliances at Dell, about the transformative impact of AI on various industries. They discuss Dell's unique approach to AI infrastructure, the importance of partnerships, and how Dell is meeting customers where they are in their AI journeys. Michael shares insights into the diverse verticals Dell serves, the significance of security and governance in AI, and innovative use cases that highlight the potential of AI technology.

Paul Banco, CEO and Co-founder of ETHERFAX and President of Weave Cloud Solutions: Transforming Healthcare with AI Innovations

Velocity Brand Partners

In this episode of the Art of Intelligence, host Barlas Yuce speaks with Paul Banco, CEO and co-founder of ETHERFAX and Weave Cloud Solution. They discuss the transformative impact of AI in healthcare, particularly in document processing and efficiency. Paul shares his entrepreneurial journey, the challenges of interoperability in healthcare systems, and the importance of responsible AI. He also offers valuable advice for startup founders and highlights unique AI use cases, including personal experiences with AI in medical diagnostics. The conversation concludes with insights into upcoming events and the future of AI in healthcare.

Brian Moore- Bot Auto AI Navigating Policy in Autonomous Vehicles

Velocity Brand Partners

In this episode of the Art of Intelligence, host Barlas Yuce speaks with Brian Moore, Chief Policy Officer at BotAuto, about the intersection of AI, policy, and autonomous trucking. They discuss Brian's journey from government policy to the autonomous vehicle industry, the importance of safety and regulatory frameworks, and BotAuto's mission to improve logistics through technology. Brian shares insights on the recent achievement of a humanless validation run and the future of policy and insurance in the autonomous vehicle space.

Rachel Schaeffer: Women Leading the Charge in AI

Velocity Brand Partners

In this conversation, Barlas Yuce interviews Rachel Schaeffer, a senior technology leader at Concentrix, discussing her journey into technology, the importance of women in AI leadership, trends in customer experience, and the integration of AI while maintaining human empathy. Rachel shares insights on the barriers to AI implementation, real-world success stories, and her vision for future AI use cases that enhance efficiency and personal convenience. The discussion emphasizes the need for a strategic approach to AI and the value of personal branding in the tech industry.takeawaysRachel Schaeffer has a diverse background in technology and partnerships.Women in tech bring unique perspectives and value to the industry.AI should not only reduce costs but also enhance customer experience.Maintaining human empathy is crucial in AI-driven customer service.Companies need a clear plan for AI implementation to avoid failure.Real-world examples show significant ROI from effective AI use.AI can he

Dan Mannion: Decoding AI

Velocity Brand Partners

Join Dan Mannion, CEO of Spark CX, as he delves into the transformative power of AI in customer experience. Discover how AI is revolutionizing contact centers, the hurdles faced in AI-driven customer service, and the cutting-edge solutions that are redefining industry norms. With insights on digital transformation and AI's role in business, this episode is a must-listen for tech enthusiasts and industry leaders alike. Tune in for a journey into the future of AI and technology leadership.

Ryan Norton: AI Beekeeper: Mixing Passion With Technology

Velocity Brand Partners

In this episode of The Art of Intelligence, host Barlas Yuce engages with Ryan Norton, a prominent figure in the IT and beekeeping communities. They discuss the transformative impact of AI on various sectors, particularly agriculture and beekeeping. Ryan shares his journey from the Marines to the tech industry, his passion for beekeeping, and the importance of bees in our ecosystem. The conversation delves into the challenges facing bee populations, the innovative use of technology in agriculture, and the potential for AI to revolutionize food supply management. Ryan advocates for a collaborative approach to leveraging technology for environmental sustainability and the future of food production.

Cultural Intelligence and AI: A New Paradigm- Andrea Miller

Velocity Brand Partners

In this engaging conversation, Barlas Yuce and Andrea Miller explore the transformative impact of AI on various sectors, particularly healthcare. Andrea shares her diverse background and experiences, emphasizing the importance of cultural intelligence and the human element in AI implementation. They discuss the significance of adaptability in the face of technological advancements and the need for transparency and trust in AI leadership. The conversation highlights the potential of AI to personalize medicine and improve patient experiences while addressing the challenges and ethical considerations that come with it.

AI: From Idea to Adoption With CEO Alex Castro

Velocity Brand Partners

In this episode of the 'Art of Intelligence' podcast, Alex Castro, CEO of 1159, discusses his extensive 30-year journey in technology and AI. He shares his early career experiences in data mapping and AI, including his work at Transamerica with neural networks for predictive home values. Castro emphasizes AI's significant role in enhancing business operations, customer experiences, and strategic decision-making in a fast-evolving tech landscape. He advocates for incremental, high-ROI AI investments and the 'keyhole approach' for deploying AI solutions. Additionally, he introduces IDP Plus, a solution that boosts document processing in financial services, and reveals the 'AI Use Case Generator' found on 1159’s website, which customizes AI implementation strategies for businesses. Castro also advises against over-ambitious AI deployments and stresses the importance of leveraging internal processes for initial AI integration. Towards the end, he touches on his book, 'Measure, Execut

From Gloomers to Bloomers: Navigating AI's Future with Justin Monge

Velocity Brand Partners

In this episode of 'The Art of Intelligence,' host Barlas Yuce engages in a comprehensive discussion with Justin Monge on the transformative impact of AI on various industries. Justin, who has over a decade of experience in tech sales and business development, shares insights from his career journey, from Palo Alto Networks to AWS and Okta. He emphasizes the evolving role of AI in cloud security and compliance and offers advice for aspiring professionals in the tech industry. The conversation covers AI's potential in enhancing security, automating cloud environments, and its ethical implications. Justin also categorizes attitudes toward AI into 'doomers,' 'gloomers,' 'zoomers,' and 'bloomers,' highlighting how these perspectives shape AI's future in business. The episode concludes with personal anecdotes and a thoughtful quote from Stephen Hawking on the significance and risks of AI.

From Darkness to Light: Addressing Blind Spots with Dao Jensen

Velocity Brand Partners

In this episode of 'The Art of Intelligence', host Barlas Yuce speaks with Dao Jensen, a Vietnamese war refugee and accomplished tech entrepreneur, about the transformative impact of AI across various sectors. Dao shares her unconventional journey into tech, becoming a leader in cloud enablement and AI services at Compass UOL North America. She discusses her efforts to support single parents through Aspire and her perspective as a minority female founder in promoting ethical AI and inclusivity. The conversation delves into the misconceptions about AI, its rapid evolution, and its potential to drastically improve healthcare outcomes, such as in the fight against ALS. Dao also highlights broader applications of AI, like enhancing mental health and fostering diverse perspectives in business. The episode concludes with Dao sharing her future endeavors, including philanthropic efforts and launching a family sauce business.

Stay Connected

Join us on X

Share by: